We hope it doesn’t happen but shops will need to give credit to a customer or refund a job.
However, if you’re running a referral reward promotion giving credit means you’re growing your shop!
While on the other side sometimes you have to return a sale to the customer but you may require the credit be spent with you.
This video will show you how to give a credit manually or how to return a sale.
If you offer the referral option, placing the credit on their account manually is a great way to ensure they get the credit when they come back, regardless of who is finalizing the sale.