This site is provided for Mitchell 1 independent sales contractors with permission from Mitchell 1. The official Mitchell 1 website can be found at www.mitchell1.com.
Customers want to be informed of their decisions when making a purchase.
With digital inspections you can provide that knowledge, save time on the phone and see an increase in your Average Repair Order Dollars.
Your auto repair shop will appreciate all the benefits of adding Digital Inspections. Showin
g your customer the immediate, urgent, and future needs all in one place with pictures or videos will increase trust, save time on the phone, and grow your shop profits.
A picture is worth a 1000 words! A completed inspection with pictures will increase your Average Dollar per Invoice.
When checking vehicles in, you will add customer, vehicle, mileage, and issues all in the parking lot. When you open the Manager SE, the estimate will be ready for you.
You probably text your customers photos of the problem now. However, you are missing out on increasing your R.O $ if you do not send the completed inspection at the same time you send the problem photo.
Make it clear by circling or drawing an arrow to the problem in each picture. Your customer will appreciate knowing exactly what to look at in each photo.
Easily send a completed inspection to your customer through Email or Text. The customer can easily view all that is urgent or a future need.
From a first-time customer to a long time customer, providing pictures or videos will increase trust. Gaining customer trust leads to long time customers and more shop referrals.
Your repair shop will be able to send and receive text messages from your customer.
If your local agency (B.A.R) requires your auto repair shop document approvals, a text message is a great way to do that. All text conversations are saved to review at any time.
Bring customers back more often with an automatic text message reminding them of a scheduled appointment or when their next oil change is due.
No need to type the same message over and over. With a few clicks the message will fill in your customers details (name, vehicle, etc.) and then you can simply click send. Saving your auto repair shop valuable time.
For those customers who simply want to know “how much is it?” so they can get on with their day, send a text. You can explain the details as needed, but get those parts ordered and free up that bay.
Tired of your customer not realizing it is your shop calling them? Customers do not always have time to answer a phone call or listen to a voicemail. Send a text.
When we meet (online or in person), we will discuss the challenges your shop has. We will help you determine which problems you need to solve and in what order.