Customers appreciate gentle reminders and updates from companies they do business with.
For those shops looking to stay connected with THEIR customers more often, Social CRM will help.
You need to communicate with our customers. Doctors and dentists send appointment reminders as well as reach when you have not been there in a while and you are in the same position as them. Reaching out to your customers lets them know your still there and ready to repair and maintain their vehicles. Your customers have so much going on and a gentle reminder about their vehicle will make their life much easier.
They are your customers, you earned them and now with our help you can bring them back. With gentle email/text reminders you will see them coming back to your shop more often.
Login to your dashboard and see which customers you can reach out to. Lost customers, recommended work, and more.
Thanks you emails, "How was our service", Lost customer, OE maintenance schedule, recommended work.
Your customers will receive a text message up to 10 days in advance.
You set the pre-approved windows and then your customers choose from those.
Someone you can call when you need help with your reports and more. Your agent will discuss results, ideas, and send out email blasts for you.
When we meet (online or in person), we will discuss the challenges your shop has. We will help you determine which problems you need to solve and in what order.
At this time, we will go over the products according to the business problems we found during the initial meeting. This is when we explain/demo the solution and discuss how it will solve your business problems.
This is when we figure out the best way to put the new solution into your business process. As you will have other variables in relation to this solution, we will discuss when is the best time to install and train you and your team on the product.
Lastly, we start putting the strategy into place. The software is installed on your computers, tablets, and/or phones as needed. This is when we will train you and your team on the software.
You are not left alone! After the initial training is complete you can reach out to us. If the problem requires a creative solution, give us a call; otherwise, we will guide you to the best way to answer your questions. The products come with IT to help with any problems. With your permission, our IT can remote in and fix the problem to get your shop back up and running.