M1 Digital Inspections
Customers want to be informed of their decisions when making a purchase.
With digital inspections you can provide that knowledge, save time on the phone and see an increase in your Average Repair Order Dollars.
Provide a Clear "picture" of the vehicle’s needs.
Your auto repair shop will appreciate all the benefits of adding Digital Inspections. Showing your customer the immediate, urgent, and future needs all in one place with pictures or videos will increase trust, save time on the phone, and grow your shop profits.
Digital Inspections Features & Benefits
Pictures Pictures Pictures
A picture is worth a 1000 words! A completed inspection with pictures will increase your Average Dollar per Invoice.
Get It Right The First Time
When checking vehicles in, you will add customer, vehicle, mileage, and issues all in the parking lot. When you open the Manager SE, the estimate will be ready for you.
Increase Repair Order $
You probably text your customers photos of the problem now. However, you are missing out on increasing your R.O $ if you do not send the completed inspection at the same time you send the problem photo.
Draw On Pictures
Make it clear by circling or drawing an arrow to the problem in each picture. Your customer will appreciate knowing exactly what to look at in each photo.
Email & Text Inspections
Easily send a completed inspection to your customer through Email or Text. The customer can easily view all that is urgent or a future need.
Increase Customer Trust
From a first-time customer to a long time customer, providing pictures or videos will increase trust. Gaining customer trust leads to long time customers and more shop referrals.
Texting Features & Benefits
2-way text
Your repair shop will be able to send and receive text messages from your customer.
Document conversations
If your local agency (B.A.R) requires your auto repair shop document approvals, a text message is a great way to do that. All text conversations are saved to review at any time.
Appointment Reminders
Bring customers back more often with an automatic text message reminding them of a scheduled appointment or when their next oil change is due.
Templated messages
No need to type the same message over and over. With a few clicks the message will fill in your customers details (name, vehicle, etc.) and then you can simply click send. Saving your auto repair shop valuable time.
Reduce phone calls
For those customers who simply want to know “how much is it?” so they can get on with their day, send a text. You can explain the details as needed, but get those parts ordered and free up that bay.
Stop leaving voicemails
Tired of your customer not realizing it is your shop calling them? Customers do not always have time to answer a phone call or listen to a voicemail. Send a text.
we work together to find the best solution
When we meet (online or in person), we will discuss the challenges your shop has. We will help you determine which problems you need to solve and in what order.
At this time, we will go over the products according to the business problems we found during the initial meeting. This is when we explain/demo the solution and discuss how it will solve your business problems.
This is when we figure out the best way to put the new solution into your business process. As you will have other variables in relation to this solution, we will discuss when is the best time to install and train you and your team on the product.
Lastly, we start putting the strategy into place. The software is installed on your computers, tablets, and/or phones as needed. This is when we will train you and your team on the software.
You are not left alone! After the initial training is complete you can reach out to us. If the problem requires a creative solution, give us a call; otherwise, we will guide you to the best way to answer your questions. The products come with IT to help with any problems. With your permission, our IT can remote in and fix the problem to get your shop back up and running.
Prospect
Mitchell 1
$139
Monthly
- Intake Customers In The Parking Lot
- Perform Initial Walk Around W/ Photos
- Techs Can See Work On RO
- Service Writer or Tech can add Inspections
- Email Digital Inspections To Customers
- Text Digital Inspections To Customers
- Apple or Android Phone or Tablet
- Draw On Photos
- Take Pictures
- No Software Set Up Fee
- No Phone or Tablet Set Up Fee
- Prospect Walkthrough
Message Center
Mitchell 1
$39
Monthly
- 2-way Text Messaging
- Templated Messages
- Document Approvals
- Unique Text Phone Number
- Saves Text Conversations
- Works Great With Social CRM Automated Appointment Reminders
- No Set Up Fee
- Message Center Walkthrough
