When a simple and quick message will do, with a few clicks you can send a text.
Many of your customers would prefer a simple text message from your auto repair shop.
Customers are busy and sometimes the best communication is a simple text letting them know the status of their vehicle. Easy to use options are available from Mitchell1 and Bolt-On. Get approvals on authorized repairs, let the customer know their vehicle is ready, send the price of the service they requested and more.
Your repair shop will be able to send and receive text messages from your customer.
If your local agency (B.A.R) requires your auto repair shop document approvals, a text message is a great way to do that. All text conversations are saved to review at any time.
Bring customers back more often with an automatic text message reminding them of a scheduled appointment or when their next oil change is due.
No need to type the same message over and over. With a few clicks the message will fill in your customers details (name, vehicle, etc.) and then you can simply click send. Saving your auto repair shop valuable time.
For those customers who simply want to know “how much is it?” so they can get on with their day, send a text. You can explain the details as needed, but get those parts ordered and free up that bay.
Tired of your customer not realizing it is your shop calling them? Customers do not always have time to answer a phone call or listen to a voicemail. Send a text.
When we meet (online or in person), we will discuss the challenges your shop has. We will help you determine which problems you need to solve and in what order.
At this time, we will go over the products according to the business problems we found during the initial meeting. This is when we explain/demo the solution and discuss how it will solve your business problems.
This is when we figure out the best way to put the new solution into your business process. As you will have other variables in relation to this solution, we will discuss when is the best time to install and train you and your team on the product.
Lastly, we start putting the strategy into place. The software is installed on your computers, tablets, and/or phones as needed. This is when we will train you and your team on the software.
You are not left alone! After the initial training is complete you can reach out to us. If the problem requires a creative solution, give us a call; otherwise, we will guide you to the best way to answer your questions. The products come with IT to help with any problems. With your permission, our IT can remote in and fix the problem to get your shop back up and running.